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Help desk operator

Be the first point of contact for customers, logging requests, coordinating technicians, and keeping services running smoothly with prompt, reliable support.

Description

As part of the Technical team, you act as our first line of support and a credible representative of the company. You register customer requests, coordinate follow ups across teams, and keep clients informed so issues are resolved quickly and professionally.

Responsibilities
  • Receive and register customer calls.
  • Respond to customers promptly and follow up on orders.
  • Plan deliveries and on-site interventions.
  • Coordinate schedules with technicians.
  • Track repair progress and outcomes.
  • Check equipment when dispatched or collected.
  • Prepare internal and external administrative forms.
  • Scan and archive administrative documents.
  • Liaise with other departments on order follow ups.
  • Respond to feedback requests and produce reports.
Requirements
  • SC or HSC.
  • Minimum 1 year experience.
  • Strong attention to detail with good organisational skills.
  • Customer care oriented.
  • Computer literate.

Apply now!

Application deadline:
April 10, 2026
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